296 Highland Ave Salem, MA 01970 781-590-3393

FAQ - Frequently Asked Questions


Financing 

Does CarFive Offer Financing?: 
Yes. We offer financing through several finance sources, for all types of credit starting at a low 2.4% interest rate. Most of our customers’ financing decisions are available in 15 minutes or less. 

Can I use my bank or credit union to finance my purchase? 
Yes. However in most cases our banks have better terms and they can always rate match any other bank.  

If I have bad credit, can I still finance and get approved? 
Yes, as long as you are 18 or older, we can approve you. 

Can I use my credit card for a down payment? 
Yes. We accept credit cards payments. All transactions on credit cards have a 2% fee. Debit cards have no fee.

What down payment do I need? 
Your down payment is based on the result of your CarFive Financing Application and is based on different factors such as your credit history, income, and the price of the vehicle. Once you apply (online or in person), we will check and in just a few minutes let you know how much you will need. If your down payment is higher than what you have, you can use a co-signer with a stronger credit. 

How much will my monthly payments be and for how long? 
Your monthly payments will depend on different factors: the price of the car you chose, your down payment, and your credit history. The term for the loan will also depend on these same factors. Just like the down payment required, we will let you know all options after you fill up a credit application. 

When is my first monthly payment due? 
If you finance a car with one of our banks, your first payment typically will be around 30-45 days from the purchase day. 

If I have a current open loan, can I trade and finance a new car? 
Yes. You need to come to our store with your current car. Once you come, we can check how much your trade will be worth. 

How do I apply for Financing? 
You can apply two different ways: First option is on our website at https://www.carfive.com/creditapp? or you can come in person to one of our stores and apply with someone from our team. 

Buying

Are the prices negotiable? 
All our vehicles are very reasonably priced but we give our best "No Haggle" price upfront. Cash or finance is the same price.

Are there any additional fees on the price? 
The only fee we have is our dealer fee, which is $499. All other fees are legal fees for the state of MA (sales taxes and registration). If you live out of state you don’t pay MA legal fees, only the dealer fee. 

What are the payments options? 
We accept cash, bank checks made to "CarFive", debit cards and credit cards with a 2% fee. Note: the additional 2% cost is exclusively for credit cards. 

When can I drive the car out of the lot? 
If you buy cash (not financed), usually you can drive the car away the same day depending on when you can get insurance. When you finance it may take a few days for the whole process to be ready and then you can pick it up. 

Can I put a car on hold? 
Yes. If you test drive and love the car, you have the option to pay $100 to hold the car for you. The vehicle will be held for 7 days. You may come back during this time to finish the purchase. Once you come back to finish the purchase, your $100 credit will be used towards the payment. If for any reasons you do not buy the car in 7 days, the vehicle will be available again and the deposit will not be refunded. 

Do I need an appointment to see the cars? 
Usually no. You can come to one of our stores any time during our business hours and someone from our team will assist you. If you need any additional information before coming, you can call our main number and we will try to answer all your questions. 

Can we inspect the car by a 3rd party before buying?
Yes. We allow all our clients to take any car to their own mechanic to inspect the vehicle before making a decision. 

Trade-ins and Selling my Vehicle

Can I trade a vehicle still financed?
Yes. It is possible. You need to bring the car to our shop, and someone from our team will assist you in this situation.

Can I trade in a vehicle?
Yes, we will need to see the vehicle in person for an evaluation.

Can I sell a car to CarFive without buying?
Yes, we will need to see the vehicle in person for an evaluation.

I have negative Equity / I owe more on my trade than it is worth.
When you have negative equity it is usually the combination of paying too much for the vehicle as well as carrying over from your last purchase. We are experts when it comes to getting you a clean slate. We offer you a below wholesale price to offset the negative equity on your vehicle so you can qualify for a bank loan.

What can I expect for my trade in?
We use a variety of sources to appraise trade ins. As a general rule please check Kelly Blue Book trade in to determine the value of your trade in . We typically pay between fair and good as long as the condition of the vehicle is good to excellent. Also we maintain the right to give more or less depending on a test drive and other factors.

Warranty

Do all the cars come with warranty? 
Yes. Our warranty varies from 30-90 days depending on the mileage. This warranty is 100% free and covers engine and transmission only.

Can I add extended warranties?
Yes, all the cars you have the option to add an extended warranty. The prices vary by car, mileage, and year. Extended warranties cover several problems that can happen on a vehicle. We will provide all details and exact prices once you choose the car.
 
Can I add extended warranty after I buy the car?
Yes, you have 30 days from when you purchased your vehicle to decide whether or not you want to purchase an extended warranty.

Service Center

Bring your car to a trusted technician for auto repair and tire service in Salem, MA. We know what a major inconvenience it is to have your car in the shop. This is why we provide fast, quality services at reasonable prices. Our Parts & Services Department has the knowledge and skill to make sure your car is in and out in no time. Whether you need an oil change, transmission service, brakes, or even engine repair, we have you covered. Remember, routine maintenance is the key to keep your car running.

Our Promise To You

Perform quality diagnostic and repair services at a fair price Exercise care for the customers property while in our possession Obtain prior authorization and provide a price estimate for the work scope Maintain the highest standards of our profession Never try sell you anything you don't need or want.

Our Customers Enjoy
  • 2 year / 24,000 Mile Warranty on Repairs
  • After Hours Drop Off
  • Waiting area which includes complimentary WiFi, coffee, cable TV, and Netflix!

Services We Provide


Air Conditioning Repair in Salem, MA

Heat and A/C should be examined seasonally to keep your car comfortable. CarFive offers quality auto air conditioning repair services.

Air Filters in Salem, MA

Air filters can be replaced every 3,000 - 15,000 miles, or perhaps with your oil change. Dirt and grime may hurt engine elements, slow functionality, as well as prevent air flow in the cabin. Let CarFive in Salem, MA take care of your air filter replacement today!

Alternator Repair in Salem, MA

Electrical systems should be inspected and kept whenever you have service on your vehicle. Simple examinations could protect against sizable repairs to your alternator and electrical system. Allow Carfive to check your electrical system in Salem, MA today!

Batteries in Salem, MA

Batteries should be examined and kept to ensure the performance of your automobile's electric system. Come to CarFive for batteries and battery replacement in Salem, MA.

Brake Repair in Salem, MA

Regular examination is a critical aspect to reliability, and sturdiness of your brakes and brake pads. Come to CarFive for a thorough and affordable brake repair in Salem, MA!

Car Service in Salem, MA

Preventative Maintenance is the best means to extend the life of your vehicle and protect against costly repairs in time. CarFive offers quality affordable auto repair and car service in Salem, MA.

Cooling System Repair in Salem, MA

Cooling Systems reduce heat to help all other engine parts function properly. Get your Cooling System inspected today by CarFive in Salem, MA.

Driveline Repair in Salem, MA

Drivelines keep your car operating smooth when correctly maintained. Visit CarFive for quality, competitive driveline repair in Salem, MA.

Engine Repair in Salem, MA

When the Examine Engine Light switches on, or at the initial indication of engine complications, CarFive could run a complete engine diagnostics test, and take care of your engine repair.

Muffler Repair in Salem, MA

Need to pass your emissions test? CarFive offers exhaust system evaluation, and muffler repair work in Salem, MA.

Oil Changes in Salem, MA

Oil and filters ought to be replaced every 3,000 to 5,000 miles. Get your next oil change in Salem, MA today with CarFive!

Suspension Repair in Salem, MA

Steering and Suspension ought to be examined once a year to avoid safety risks. CarFive offers quality affordable suspension repair, steering repair, car wheel alignment services in Salem, MA.

Tire Repair in Salem, MA

Flat Tires may cause the rim of the tire to rest on the tire tread or on the ground, potentially create a blowout or a loss of control of the car or irreparable damage to the tire. CarFive does quick, quality flat tire repair. Come see CarFive for your flat tire repair in Salem, MA!

Tire Balancing in Salem, MA

Tire Balancing needs to be executed every 4,000 - 6,000 miles for the life of your tires. CarFive offers quality, affordable Tire Balancing in Salem, MA.

Tire Installation in Salem, MA

The life expectancy of a tire depends on terrain, driving habits, use, and tire. Tires should be changed at least every 6 years. CarFive offers quality affordable Tire Installation in Salem, MA.

Tire Rotation in Salem, MA

Proper Tire Rotation helps encourage even wear to your tires, extending their life, and improving safety. CarFive offers quality affordable Tire Rotation in Salem, MA.

Transmission Repair in Salem, MA

Transmission Fluid should be flushed and the filter changed every 30,000 miles to stop usual transmission issues. CarFive provides top-notch cost effective Transmission Repair in Salem, MA.

Tune Up in Salem, MA

Tune-ups can extend the life of your vehicle and decrease the need to replace engine parts that are vulnerable to wear and tear. CarFive offers high quality affordable Tune ups in Salem, MA.

Wheel Alignments in Salem, MA

Wheel Alignment is the placement of your wheels to a standard that is set for your automobile. To sustain appropriate command of your car, your wheels must be properly aligned. CarFive offers quality, cost effective auto repair services.

Windshield Wiper Blades in Salem, MA

To maintain a high level of safety in adverse driving conditions, regularly evaluate and replace your wiper blades. CarFive delivers high quality cost effective Windshield Wiper Blades in Salem, MA.

Our service department offers the best in automotive service to our customers. Our facility features current diagnostic and repair equipment and our highly skilled technicians will deliver the most efficient and quality vehicle care. When you need service, feel free to request an appointment online.